Privacy Policy – Kingdom Veterinary Clinic

Privacy & Data Protection Policy

Last updated: October 2025

Kingdom Veterinary Clinic (“we”, “our”, “us”) is committed to protecting your personal information and respecting your privacy. This policy explains how we handle your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Kingdom Veterinary Clinic is an independent small animal veterinary practice owned and operated by JM Animal Care Ltd, trading as Kingdom Veterinary Clinic.

Address: North Street, Glenrothes, Fife, KY7 5NA
ICO Registration Number: Z7301309
Tel: 01592 753231
Email: reception@kingdomvets.co.uk

We act as the data controller for all personal data we collect and process.

Our Commitment to Data Protection

We take your privacy seriously and follow these principles:

Your data is processed fairly, lawfully, and transparently.
Collected only for legitimate and specific purposes.
Limited to what is necessary and kept accurate.
Stored securely and retained only as long as required.

Information We Collect

We collect information to provide veterinary care and manage our relationship with you. This includes:

Personal details: name, address, phone number, and email.
Pet details: name, species, and medical history.
Financial information: payment history and insurance details.

We do not collect sensitive data such as religion, ethnicity, or criminal records.

How We Use Your Data

To provide veterinary services and manage your account.
To send vaccination and healthcare reminders.
To process invoices, payments, and insurance claims.
To comply with legal and regulatory obligations.

We do not use your information for marketing purposes without your explicit consent.

How Your Data Is Stored

Your data is securely stored in our VetSpace practice management system, protected by firewalls, antivirus software, and encrypted backups. Access is restricted to authorised staff who receive ongoing data protection training.

Data Sharing

We only share your data with trusted third parties when necessary for veterinary care, insurance processing, or compliance. These include:

Insurance companies and referral practices
External laboratories and diagnostic services
VetSpace (software support) and Vet Support Plus (Zoetis reminders)
Simply Health Professionals (Care Plan payments)
Drug manufacturers (for adverse reaction reporting)
Veterinary Defence Society (VDS) for legal claims
Email providers (Outlook, Gmail)

We never sell your information or share it with third parties for marketing.

Cookies

Our website uses cookies to improve functionality and analyse traffic through Google Analytics. You can disable cookies in your browser settings at any time. For details, see Google’s Privacy Policy.

Your Rights

Under the UK GDPR, you have the right to:

Access a copy of your personal data.
Request correction or deletion of inaccurate data.
Withdraw consent for communications at any time.

To exercise your rights, contact us by email at reception@kingdomvets.co.uk or by writing to:
Data Protection Officer – Kingdom Veterinary Clinic, North Street, Glenrothes, Fife, KY7 5NA.

Data Breaches

In the unlikely event of a data breach, we will notify affected individuals and the Information Commissioner’s Office (ICO) promptly, following UK GDPR procedures.

Complaints

If you have concerns about how we handle your data, please contact our Data Protection Officer at reception@kingdomvets.co.uk or call 01592 753231.

If you are not satisfied with our response, you can contact the regulator:

Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
Telephone: 0303 123 1113